Resume

Work Experience

10/2022 - Present

Sr. Product Designer

Blue Cross and Blue Shield

  • Lead designer on internal customer advocate software which has reduced call times by 14% in the past year due to design decisions

  • Proposed, created, and implemented UX research processes into an agile workflow for customer advocate software

  • Mentor interns, contractors, and junior designers on design standards and accessibility through team-wide presentations and design critiques

  • Created a standardized UI Kit, Style Guide, and Template Library for fellow designers which increased designer efficiency, consistency, and developer hand-off

07/2019 - 10/2022

Product Designer II

Blue Cross and Blue Shield

  • Designed an all-in-one tablet kiosk from concept to production for Blue Door Neighborhood Centers aimed at dramatically improving guest check-in and scalability

  • Partnered with UX research to identify pain points with an IVR system, then redesigned and simplified the process which increased member satisfaction and reduced calls to customer advocates

  • Collaborated with product managers, developers, and stakeholders to validate designs, prioritize features, and determine products’ future directions

06/2018 - 12/2018

User Experience Intern

Michigan Multimedia

  • Contributed to research efforts to improve websites content, ease of use, and discoverability through surveys, contextual inquiry, and interviews

  • Improved overall usability of various department websites using Drupal Content Management System (CMS)

07/2015 - 07/2016

User Experience Researcher & Accessibility Specialist

General Motors

  • Lead Researcher on 10+ in-vehicle entertainment system applications through usability testing, contextual inquiry, user interviews, surveys, comparative analysis, and heuristic reviews

  • Partnered with UX Designers to teach them how to conduct, take notes, and synthesize findings from Usability Testing

  • Mentored the UX Design team on WCAG 2.0 accessibility principles and how to implement them in their design work

  • Collaborated with fellow researchers to set up a SharePoint research repository which helped streamline intake and standardize research processes

12/2013 - 05/2015

User Experience Intern

UARC

  • Conducted 10+ Accessibility reviews for multiple fortune 500 companies using WCAG 2.0 guidelines

  • Helped facilitate usability testing of clients applications and websites, including task scenario's, data analysis, and script creation

  • Lead training efforts to teach interns WCAG 2.0 accessibility guidelines and principles

Skills

HCI Design Skills

  • Agile

  • Interaction Design

  • Prototyping

  • Wireframing

  • User Flows

HCI Research Skills

  • Contextual Inquiry

  • Heuristic Analysis

  • Participatory Design

  • Survey Design

  • Usability Testing

  • User Interviews

Design Tools

  • Figma

  • Sketch

  • Axure

  • Adobe XD

  • Invision

  • Mural/Miro

Education

M.S. Human Computer Interaction

University of Michigan

2017 - 2019

B.S. Creative Advertising

Michigan State University

2013-2015

B.S. Media and Information

Michigan State University

2013-2015